cbaji vp Privacy Policy

This Privacy Policy applies to all services, platforms, and websites of cbaji vp. When you register, log in, or use any of our services on cbaji vp, you are considered to have accepted the terms of this policy.

The purpose of this policy is to clearly and plainly inform you about what information we collect, why we collect it, and how it is stored and processed. cbaji vp believes that transparency about data and user trust are the foundation of a sound platform.

This Privacy Policy should be read together with our Terms and Conditions, as both documents together present the full picture of the relationship between us and our users.

cbaji vp may collect two types of information from you — information you provide directly and technical information collected automatically.

2.1 Information Collected Directly

This includes information you provide during registration and while using our services:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Details of payment methods used for deposits and withdrawals (such as bKash, Nagad, Rocket, Upay or bank account information)
• Records of communications with the support team

2.2 Information Collected Automatically

When you use the cbaji vp platform, certain information is recorded automatically:

• IP address and device identifier information
• Browser type and operating system
• Your activity on the platform — which pages you visited and how long you stayed
• Cookie and session information
• Transaction history and gaming activity

cbaji vp uses your information only for specific and legitimate purposes. The reasons for which information is processed are as follows:

3.1 Account Management and Identity Verification

We use your personal information to confirm your identity when opening a new account and to keep the account secure. This information is also used for OTP verification, password recovery, and detecting suspicious logins.

3.2 Financial Transaction Processing

We use payment-related information to correctly process deposit and withdrawal requests and to prevent money laundering or fraud. Records of every transaction are kept for security purposes.

3.3 Service Improvement

By analysing your usage patterns, we improve the cbaji vp platform. Statistics such as which games are most popular and which payment methods are used most help us develop our services.

3.4 Customer Support

When you contact us via 24/7 live chat or email, our support team can view your account information in order to provide a quick and accurate resolution to your issue.

3.5 Meeting Legal Obligations

In accordance with applicable laws and regulations, information may be provided to the relevant authorities upon request in certain circumstances.

cbaji vp never sells your personal information or gives it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket, Upay and bank transfer services.
• Technology Service Providers: With technology partners required for platform operations, who comply with cbaji vp's security standards.
• Legal Authorities: In accordance with court orders or government directives, where there is a legal obligation.
• Fraud Prevention: For investigating suspicious activity where there is a possibility of fraud or money laundering.

cbaji vp ensures through strict agreements with all third parties that they will use your information only for the specified purpose and will maintain appropriate security measures.

cbaji vp uses industry-standard security technology to protect your information. Our security measures include:

5.1 Encryption and SSL

All data transmitted between the platform and the user is encrypted using SSL (Secure Sockets Layer) technology. As a result, your login, payment, and personal information cannot be read by third parties.

5.2 Access Control

Only those cbaji vp staff who need it for their work have access to your information. Every access is logged and regularly monitored.

5.3 Two-Step Verification

For sensitive actions — such as changing a password or submitting a withdrawal request — cbaji vp ensures an additional layer of security through OTP verification.

5.4 Regular Security Audits

Regular security audits are conducted on our systems. If any vulnerability is identified, it is addressed immediately.

The cbaji vp website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These cookies are necessary for the core functions of the platform — such as keeping your session active, maintaining your logged-in state, and managing security tokens. They cannot be disabled.

6.2 Functionality Cookies

These cookies remember your preferences — such as language selection, page layout, and other customisations — so you do not have to re-enter settings every time you log in.

6.3 Analytics Cookies

We use analytics cookies to analyse user behaviour and improve service quality. This data is aggregated and anonymised — you cannot be individually identified from it.

You can disable cookies other than essential cookies from your browser settings, though this may limit some features.

cbaji vp does not retain your personal information for longer than necessary. The retention period depends on the type and purpose of the information:

• Account Information: For as long as the account is active and for the period required to meet legal obligations after it is closed.
• Transaction Records: For the period specified by financial regulations.
• Support Communications: For a limited period after the issue is resolved and for possible future reference.
• Technical Logs: For a limited period for security and system analysis.

Once the retention period ends, information is securely deleted or anonymised.

As a cbaji vp user, you have certain important rights over your own information:

8.1 Right to Access Information

You may request to know what information cbaji vp holds about you. Contact our support team for this.

8.2 Right to Correct Information

If there is incorrect information in your account, you can request that it be corrected. Changes to important information such as name or date of birth are made after identity verification.

8.3 Right to Close Your Account

You may close your account on cbaji vp at any time. Even after the account is closed, some information may be retained for a specified period to meet legal obligations.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from cbaji vp, you can stop them at any time by informing our support team.

To learn more about responsible gaming and to set limits on your account, see our Responsible Gaming Guidelines.

All services on cbaji vp are for users aged 21 and above only. We never knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If a minor somehow registers and this comes to our attention, the relevant account will be closed immediately and the collected information will be deleted.

cbaji vp may update this Privacy Policy from time to time. If changes are made, the "Last Updated" date at the top of the page will be changed. For significant changes, we may notify you by email or through a platform notification.

If you continue using cbaji vp's services after an update, you will be considered to have accepted the new policy. We therefore recommend checking this page regularly.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact cbaji vp:

• Live Chat: 24/7 direct chat service — log in to the platform and start any time
• Email: [email protected]

Our support team provides assistance in both Bengali and English. You can also visit our Frequently Asked Questions (FAQ) section for answers to common questions.

Visit our About Us page to learn more about our company and services.